It is with sadness that the death of Ann Edgar, former Customer Service Director of East Coast Mainline, on 25th August 2011 is announced.
Ann died peacefully in St Columba’s Hospice, Edinburgh, and a private funeral was held early September.
Ann started her railway career with GNER in 1998 as a Train Service Delivery Manager, based in Scotland.
Throughout ten years of committed and exceptional service to the company, she worked in a number of Customer Service posts, On-Board, Stations, Travel Centres, and became Head of Customer Operations in 2006.
She left the franchise in January 2008 for a liaison role within the DfT, worked with ATOC too, but maintained many relationships with friends and colleagues as she worked with other Train Operating Companies.
Ann worked with DB, Serco and Northern Trains, Nexus and returned to take a seven month spell as Interim Customer Service Director to East Coast to assist in their re-launch on 22 May 2011.
As a much respected, loved and inspiring figure, Ann commanded a real sense of pride and excellence in all she did. Her unique and special qualities of working from Board Level to Ground Level were something which shaped her as one of the railway’s leading lights and most inspiring leaders.
A Celebration Service of Ann’s Life will take place in York Minster on 24th November 2011 at 2.00pm, conducted by Revd Stephen Sorby, Railway Chaplain, and to which all are invited to attend.
It will provide an opportunity to say thank you and share memories of a friend and colleague, sadly missed.
Ann leaves a significant legacy of example and integrity to the industry and all who shared in her life including her partner David and her family.
