Passenger satisfaction ‘varies widely’ across the country, according to the latest National Passenger Survey.
The results show 84% of passengers are satisfied overall with their service, but results vary from 77% to 95% for different train operators.
On one route, just 27% of passengers were satisfied with the value for money their service offered.
Satisfaction with the amount of seating or standing space varied from 53% to 95% between different train operators.
Anthony Smith, Passenger Focus chief executive, said:
“The experience of Great Britain’s passengers’ ranges from mediocre to good. This demonstrates that there is no such thing as the average passenger. Satisfaction with value for money has gone down, illustrating the impact that tough economic times, coupled with fare rises, are having.”
Simply, passengers are fed up with rip-off fares for travelling to and from work in crowded trains.