In response to research by Which? on rail travel, a spokesperson for the Association of Train Operating Companies said:
“This is seriously misleading and misrepresentative. Asking 150 questions on unrealistic and obscure scenarios cannot come close to giving a representative view of the 1.3 billion journeys that are made every year by train.
“The researchers haven’t actually asked for the cheapest ticket in all the scenarios and even where they have done, they have explicitly excluded the cheapest fares.
“Which’s claim that only 54% of passengers are satisfied with train services needs to be treated with a great deal of caution. Even though the magazine only surveyed 1,500 people, it claims its research is ‘more accurate’ than that of the independent watchdog Passenger Focus, which twice a year samples more than 27,000 passengers and whose latest survey found that 84% were satisfied with train services.”
