National Express East Anglia (NXEA) has launched a new way for customers to obtain train running information with the introduction of a free iPhone App providing live updates of train services on the NXEA network.
The App provides immediate and real-time information for the key routes and stations on the NXEA network by listing a status level such as ‘Good Service’, ‘Minor Disruption’, etc depending on how train services are running.
The status level is generated automatically so whenever the App is loaded up-to-date information is available on how trains are running.
The details are consistent with the train service information available on the NXEA website and as well as providing an immediate update, the App can be navigated to discover more details about a particular delay or line problem.
Information available via the new App includes:
- Any train service disruption including cancellations, significant delays and alterations to the scheduled service.
- Line problems which are causing disruption on one or more routes – including updates on the likely extent of any delays and disruption.
- Also available are details of any planned engineering works that are scheduled to affect services on each route.
- Where services are running normally an indication of ‘Good Service’ to provide reassurance to customers.
iPhone users can download the free App by searching for NXEA J’Check in the App Store. The App is also compatible for the iPad.
Andrew Goodrum, Customer Service Director for National Express East Anglia said:
“We are determined to continue to invest in our train services and to improve communication with our customers.
“This new iPhone App is easy to use and the ideal way to keep informed on how train services are running across our East Anglia network.”
