National Express train operator c2c is planning to hold focus groups with its customers to ‘look at ways to further improve the service it currently offers’.
The train operator, which has record levels of punctuality, will be holding focus groups this summer to hear customers’ views on possible improvements.
c2c is looking for volunteers to take part in the focus groups to contribute ideas, views and feedback on a wide range of topics such as timetables, train frequency and calling points, journey times, buying tickets and travel information.
The company is looking for as wide a range of views as possible, including those from business or leisure, everyday or even occasional travellers.
Julian Drury Managing Director of c2c said:
“We are always determined to provide the best service possible for our customers. An important part of this is understanding as accurately as possible what it is our customers want.
“Whether you’re a regular commuter, or simply travel for leisure every now and again, we’d really like to hear your views on what we can do to improve the service you receive.
“So please do apply to participate in one of the focus groups.”
If you are interested in taking part in one of the focus groups then please visit the c2c website here for more information and to find out how you can take part.
