East Coast scoops double gong at Awards ceremony

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Train operator East Coast is celebrating after winning two prestigious awards at the North of England Excellence Awards 2011 – Special Awards for Customer Service, and Learning and Development.

Around 400 business people from a wide range of sectors across the North of England attended the awards ceremony at The Point, Lancashire Cricket Club, Manchester, where East Coast was heralded for its business practices.

Its customer service was identified as having an excellent approach to designing, managing and improving how it operates to deliver its business plan to satisfy customers’ needs.

In addition, its strategy for achieving excellence in its people to release their full potential was recognised.

East Coast Managing Director Karen Boswell said:

“I’m absolutely delighted that the hard work and achievement of East Coast and its staff has been recognised by winning two North of England Excellence Awards, in what is our first year of entering this prestigious competition.

“East Coast has this year embarked upon an ambitious and successful programme of improvements.

“This has included the introduction of the biggest timetable change on the route in 20 years, new customer service standards and the launch of a new, improved complimentary catering service in First Class.

“We’ve also really committed to investing in our people, including launching the biggest training and development programme on this route for more than a decade.”

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