In an optimistic move Stephen Jolly has been appointed as the new Crossrail Complaints Commissioner.
He replaces Tony Gregory who took up the post as the first Crossrail Complaints Commissioner in January 2009 but stepped-down in October 2011.
The role has since been filled on an interim basis by Bernard Gambrill. The Crossrail Complaints Commissioner assists members of the public who feel they have not been able to satisfactorily resolve issues around building work directly connected with Crossrail.
Says Mr Jolly, ‘I’m delighted to be taking up the post as the new Crossrail Complaints Commissioner.
‘Crossrail is one of the largest infrastructure projects ever undertaken in the UK with extensive construction planned to take place across London and the south east.
‘The role of the Complaints Commissioner is to act as an independent mediator in unresolved disputes between Crossrail Limited and members of the public’
Stephen Jolly has been the Transport Stakeholder Relations Manager with the Olympic Delivery Authority since 2006.
Previous roles include Head of Integrated Transport Projects with Cambridgeshire County Council.
He has also worked with London Underground and the Docklands Light Railway. Stephen is a reservist with the Royal Air Force.
The Complaints Commissioner reports to the Crossrail High Level Forum which is jointly chaired by the Minister of State for Transport and the Mayor of London.
