Amtrak launches eTicketing on Heartland Flyer


Amtrak has begun eTicketing on the Heartland Flyer, which operates daily in Oklahoma and Texas.

Passengers can now make reservations and print their electronic tickets from home or the office.

The eTicketing program provides passengers increased flexibility when making or changing reservations and eliminates the need to obtain traditional paper tickets.

Passengers will now have the ability to print their eTickets themselves. A receipt will be e-mailed to the passenger with the eTicket attached as a printable document.

Those passengers using their smartphones can also present their eTicket to the conductor by simply opening the eTicket document from their e-mail to display the barcode for scanning.

If a customer misplaces their eTicket, they can reprint the document to present onboard. Passengers can also print the eTickets at Amtrak ticket office in Fort Worth and Quik-TrakTM kiosks in Fort Worth and Oklahoma City.

Conversion to eTicketing is a ‘significant benefi’t to Heartland Flyer passengers, since on-site provision of a traditional paper ticket at an Amtrak ticket office has only been possible on this route at Fort Worth and at the Quik-TrakTM kiosks.

For this initial version of eTicketing, eTickets will be issued to passengers who have one way or round-trip reservations on the Heartland Flyer.


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