Train Operating Companies

TransPennine Express (TPE) passengers whose journeys are delayed can now choose to donate their Delay Repay compensation to charity. Anyone who experiences a delay of 15 minutes or more can apply for a refund through the company’s Delay Repay scheme,...

Govia Thameslink Railway (GTR) and the Transport Salaried Staffs’ Association (TSSA) have signed a recognition agreement for Operational Control staff based at Three Bridges, Victoria and York. The recognition deal was reached voluntarily through negotiation after TSSA clearly exceeded the...

Arriva CrossCountry, which has run the service since 2007, has signed a new contract with the Government to continue to operate the franchise for three more years until October 2023. This new contract complements the Emergency Recovery Measures Agreements (ERMAs)...

Network Rail is planning a number of vital upgrades on the line between Norwich and London. Works will be taking place at various points on the line between Ipswich and London at weekends from 17 October to 22 November, including: The...

Network Rail’s plans to improve resilience along a vital 1.8km stretch of railway in the South West will be refined following substantial feedback from the community, passengers and businesses. Over 1,600 people responded to a six-week public consultation on proposals...

Tyne and Wear Metro is getting station platforms ready for the new Metro train fleet and its revolutionary sliding step at each door. Nexus, the public body which owns and manages Metro, is carrying out platform compliance work at 40...

Network Rail has completed the installation of three new lifts at Selhurst station, South London, making access between the station entrance, ticket office and platforms much easier for customers with reduced mobility, as well as those with children, heavy...

Great Northern’s new Class 717 trains on the Hertfordshire to Moorgate service have already generated enough electricity through their brakes to power the equivalent of all the households of Welwyn and Hatfield Borough for a month, potentially saving more...

Two new wheelchair-accessible Customer Information Points have entered service at Victoria station. They will serve both the Kent and Sussex sides of the station and feature  desks which are low down, giving accessibility to customers in wheelchairs. They are also...

Chiltern Railways has announced it has appointed Richard Allan as its new managing director. Chiltern, an Arriva company, has recently signed a new agreement with the Department for Transport (DfT) to runs services between London Marylebone and the Midlands, Warwickshire,...