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Talent and gender diversity in the rail sector

Guest writer Adam Razzell, head of transport and infrastructure at Advance Resource Managers, reflects on the diversity of talent in the rail industry and questions whether more needs to be done.


With an average staff turnover rate of just three percent (compared with the UK median rate of 13.6 percent), the UK’s rail sector has less experience than most of dealing with skills gaps – but its landscape is changing quickly.

An ideal time for reflection

Due to retirement alone, the industry is expected to lose as many as 50,000 workers by 2033 (from a total of around 240,000), most from operative roles. The futures of a further 15 percent – the workforce’s EU nationals – also remain uncertain because of Brexit.

Then there’s rising demand from passengers (in contrast with falling interest in bus and coach travel) and plans for a new era of high-speed rail infrastructure to create the need for even more staff.

As UK rail looks to steady itself for the future using a range of recruitment and training initiatives, we find ourselves at an ideal point to take stock of its current talent, and the diversity of that talent. Does its recruitment approach need to change drastically for a more secure future, or is it on the right track already?

A general snapshot of rail talent

According to Department for Transport data from December 2019, around 240,000 people work in the UK rail sector – 67.8 percent for rail infrastructure firms and 25.4 percent for train operators, the two biggest categories.

With salaries ranging from £16,000 up to £71,000, the average rail worker earns just over £35,500 per year, although this rises to £39,000 in London and falls just short of £32,000 in Scotland. Average salaries in all other areas of the UK sit between these two figures, meaning all are above the wider national median salary of £30,300.

Given rail’s low staff turnover rate, it’s unsurprising that almost two-thirds (63 per cent) of its workers have eight or more years of experience in their roles. Sixteen percent have between four and seven years of experience, and 20 percent have three years or less. And, while this implies that a retirement surge could cause serious issues, the amount of experience currently present in the sector does bode well for the Strategic Transport Apprenticeship Taskforce (STAT), a body set up in 2016 to address skills gaps and increase diversity across UK transport using apprenticeship programmes.

Gender representation in rail

The rail sector cannot avoid major skills shortage without diversifying its workforce – that’s something that Mike Brown, the recently departed Transport for London Commissioner and STAT chair, implied in STAT’s latest update report.

“A skilled workforce is vital to future economic success,” he said. “Quality training at all levels is fundamental and we need to broaden our talent pipeline if we are to drive productivity and innovation across the transport sector.”

Right now, the data shows a huge imbalance. Of its quarter-million employees (including those working in passenger services, freight operations and the wider supply chain), only 17 per cent are female. That falls to 13 per cent in the commercial rail workforce, and again to 12 per cent in signalling and design – both areas with significantly higher average salaries (£45,800 and £37,900 respectively).

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Both photo credits: Southeastern.

Some companies and regions are more diverse than others. Network Rail – by far the sector’s biggest employer – TFL and Southern Railway hold the most female talent, while London and the South East lead the list of regions. But more needs to be done.

What’s positive is that we are seeing action from some of the sector’s biggest operators. Southeastern and East Midlands Trains, for example, recently introduced anonymous candidate screening and targeted advertising campaigns in attempts to encourage more women to become train drivers. Southeastern is aiming for 40 percent of applicants for driver roles to be women by 2021 (from 4.5 percent in 2019), and East Midlands has already seen the number of female applicants double.

But skills gaps and underrepresentation aren’t challenges that employers can address individually – there needs to be an industry-wide shift. And, as the seemingly inevitable skills gap inches closer, it must happen quickly.

Petards Rail boosts team with new appointment

Intelligent train technology provider Petards Rail has appointed Calvin Fahey to the role of procurement manager.

Calvin is Level 3 Chartered Institute of Procurement and Supply (CIPS) certified and brings with him almost a decade’s worth of experience within procurement-related roles.

In his role at Petards Rail, Calvin will spearhead the company’s procurement team and processes, ensuring the timely and cost-effective acquisition of materials and services.

Petards Rail designs and delivers train technology to help companies within the rail industry maximise passenger safety, optimise train performance and meet ever increasing passenger and industry demands.

Its technology includes forward facing and rear facing cameras, track debris cameras, an on-train camera/monitor system, Automatic Selective Door Operation, interior cameras and pantograph surveillance cameras. In addition, the company offers supporting services and a back-office software, eyeTrain Connect.

Speaking of his appointment, Calvin said: “I am thrilled to join Petards Rail as procurement manager. The company’s commitment to customer service and developing high-calibre intelligent rail solutions, made it an easy decision.

“I enjoy using data to inform continuous improvement, be it cost reductions, optimising supplier relationships or implementing more efficient procurement processes. I am looking forward to applying this in my role at Petards Rail and contributing to the success of a dynamic company.”

Victoria Hodge, general manager of Petards Rail, said: “I am delighted to announce the addition of Calvin to the Petards Rail team. His wealth of expertise and dedication to quality and continuous improvement align perfectly with our company values.

“It is an exciting time for Petards Rail marked by our recent win at the SPOTLIGHT awards and the launch of our new lifesaving technology. It is great to have Calvin on this journey with us.”

Image credit: Petards Rail

Progress made in recovery after Grange-over-Sands derailment.

Network Rail engineers have successfully repaired the embankment as part of a complex operation to recover the railway after a train derailed in Grange-over-Sands on Friday 22 March.

The next step is to relay the ballast (railway stones) and track before services can run again. Engineers confirm the work is on track to be completed next week.

The derailment involved a Northern train coming off the tracks. A void in the ground was found around 150 metres away from the train.

The team have been working around the clock to repair the damage as efficiently as possible. A specialist crane was brought in to rerail and remove the train from the site of the derailment. With the train safely removed, engineers could start to repair the railway.

A variety of methods were used to carry out a thorough investigation into the ground conditions at the site, while also carrying out complicated repairs in the challenging environment.

Phil James, North West route director, said: “I’m grateful to the people of Cumbria for their patience whilst we carry out this complex investigation and recovery of the railway in Grange-over-Sands following the recent derailment of a Northern train.

“Our engineers are working tirelessly to repair and reopen the railway. We are doing everything we can to get trains on the move between Lancaster and Barrow-in-Furness as soon as possible.”

Craig Harrop, regional director for Northern in the North West, said: “This is an important milestone in the significant infrastructure repair works that were needed in order for our services to safely resume. We look forward to Network Rail re-opening the line so that we can operate through rail services and re-connect our customers with the rest of our network.”

Image credit: Network Rail

New findings show that trains are up to 80% cheaper than planes for domestic travel

Travelling by rail can be up to 80% cheaper on similar routes than flying, eliminating the burden of baggage fees, seat selection charges and airport transfer fees, a new report by Rail Delivery Group (RDG) has found.

While in some cases airfare prices initially appear cheaper on certain routes, the final cost is often much higher once all the additional expenses are factored in. Additional costs incurred with air travel include getting to and from the airport, the fees for checked baggage and choosing a preferred seat on the plane.

Switching from plane to train could save you more than £200 for a journey from London to Edinburgh, once accounted for the additional cost of baggage and airport transfers.

Travel by train is also very convenient. The vast majority of stations in major towns and cities of Great Britain are located centrally, unlike most airports. So, travel by train saves time and hassle too. Security checks, airport transfer and travelling to and from airports all add significant time to your journey when travelling by air.

Jaqueline Starr, CEO at RDG said: “For too long, the narrative has been that flying domestically is cheaper and faster. However, when you do a true cost comparison, rail travel can be considerably cheaper.

“Rail travel offers a more affordable, sustainable, and convenient way to travel. Our research highlights the many advantages that rail travel offers to our customers when travelling within Britain.”

Rail customers typically only pay for their train ticket, with free seat selection and luggage allowance included in most fares.

Train services offer greater flexibility compared to air travel, with more frequent departures and arrivals directly into city centres. Beyond cost, there are environmental benefits of choosing rail as journeys typically produce significantly lower carbon emissions. For example, rail is up to 17 times greener when travelling for business compared to air travel according to new Green Travel Pledge data, making rail a more sustainable choice.

For business and leisure travellers alike, the answer is simple. Rail travel offers affordable fares, reduced travel time because of centrally located stations, and with its green credentials, it is the obvious choice for domestic travel within Britain.

The full report can be viewed at: www.raildeliverygroup.com/uk-rail-industry/clearingtheair.html

Image credit: Rail Delivery Group

GB Railfreight extends haulage contract with Network Rail

GB Railfreight (GBRf) one of the country’s largest rail freight operators has extended its haulage contract with Network Rail, the owner and infrastructure manager of the UK mainline railway network. Effective from 1April 2024, the contract is a two-year extension with an option for a third year.

GBRf will continue to provide critical services essential for the smooth operation of Network Rail’s engineering works and renewals. This includes the provision of possession trains and the movement of Network Rail wagons to support engineering trains, with up to 16 daily trains dedicated to network services.

In addition, GBRf will continue to operate bulk services, facilitating the transportation of stone from quarries to Network Rail’s Logistics Delivery Centres (LDCs). With up to four daily trains allocated for bulk services, this essential function ensures a steady supply of materials to key locations, including the LDCs.

The agreement includes the continuation of GBRf operation of the LDCs at Whitemoor, Eastleigh and Bescot. These strategic locations play a pivotal role, enabling efficient distribution of materials and equipment necessary for the successful delivery of maintenance, renewal, and enhancement projects across the rail network.

Commenting on the contract extension, John Smith, GBRf’s CEO said, “We are delighted to extend our partnership with Network Rail, further cementing our role in supporting the operation and maintenance of the UK’s rail infrastructure. We’re proud to deliver reliable and high-quality services that contribute to the continued success of the UK rail industry.”

Mark Dickinson, Director, Supply Chain Services at Network Rail, said: “By extending our contract with GB Railfreight, we can continue to move our essential engineering materials safely and efficiently across the country to support projects that deliver a better railway for passengers and freight customers.”

Image credit: GBRf (GBRf 66784 travelling from Horden to Doncaster.)

HS2 begins foundation works for key A43 bridge

HS2 has begun foundation works for a key bridge that will take a major A road over the new high-speed railway just outside Brackley, after successfully completing the temporarily realignment of both carriageways.

The A43 – which links Oxford, Brackley and Northampton – is a vital route, providing access to Silverstone and connections between the M40 and M1.

Just two weekend closures were needed during the seven-month realignment project, with HS2 working closely with National Highways to create an ‘island’ between the two carriageways big enough for the construction of the new bridge deck.

HS2 engineers have now begun work on the 52-metre-deep piled foundation that will support the weight of the bridge. These will be topped with concrete pile caps and piers supporting the 66-metre-long bridge deck that will carry the road.

Once the deck has been completed, the road will be moved back over the new bridge and excavation can begin to create space for the railway to pass underneath. This multi-stage approach was designed to keep traffic flowing and reduce disruption.

HS2 Senior Project Manager Elizabeth Longinotti said: “It’s great to see the start of foundation works for the A43 overbridge. Once complete, HS2 will boost connections between Britain’s two largest cities while freeing up space for more local services on the existing network. But it’s also vital that we keep the local routes which people depend on open while we build the railway.

“That’s why we’ve worked closely with National Highway and our contractors to design and deliver a complex multi-stage project which will keep disruption to a minimum while we deliver this key overbridge.”

The almost 80km stretch of railway that passes Brackley – including the A43 bridge – is being delivered by HS2’s main works contractor EKFB, a team made up of Eiffage, Kier, Ferrovial Construction and BAM Nuttall – working with ASC (a joint venture between Arcadis, Setec and COWI).

It worked with National Highways and EKFS’s sub-contractor, Kier Highways, to construct the temporary realignment over a seven-month period last year.

National Highways Network Planner for the East Midlands, Phil Shaw, said: “We always strive to minimise disruption for people using our roads when any work is being carried out and have liaised closely with our HS2 partners to do so on this complex project.

“Working together we have not only been able to limit the impact on drivers of building the overbridge but have also been able to take advantage of any road closures to carry out some routine maintenance work which means we won’t have to come back and close the road another time.”

The A43 is one of around 500 bridges on the HS2 project – which is designed to improve connections between London, Birmingham and the North while freeing up space for more local trains on the most congested southern end of the existing West Coast Main Line into London Euston.

These range from small footbridges and underpasses, to innovative ‘green bridges’ designed to help wildlife cross the railway, massive motorway bridges and the record-breaking Colne Valley Viaduct.

The last few months has also seen significant progress at HS2’s other major viaducts, with the first deck slide for the enormous Delta Junction over the A42/M6 link road outside Birmingham and the start of a half-kilometre deck slide at Wendover Dean.

Route wide, HS2 is now at peak construction, with 28,000 people employed directly and across the UK-wide supply chain.

Image credit: HS2

ORR calls on rail operators to improve complaints processes and accessibility

A report published today (18 April) by the Office of Rail and Road’s (ORR) has found that some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to seek redress for booked assistance failures.

A cross-section of disabled people took part in research commissioned by ORR and surveys which collated evidence about their experiences of complaints handling by train operators.

Many were positive about how to raise a complaint or redress claim and secure the outcome they were hoping for; however, this was also countered by some reports of very poor experiences.

The key findings from the report show:

  • 86% of disabled passengers who took part in the research were aware of their right to complain when they have received an unsatisfactory service. Of these 62% were ‘fully aware’, however the awareness of redress was lower, at 71%, with only 39% being ‘fully aware’.
  • Operators’ complaints processes are broadly accessible to most disabled passengers but 46% reported that they experienced some barriers and 8% found the complaints process to be inaccessible.
  • Disabled passengers would be more likely to complain if they felt it was a worthwhile use of their time and energy and that it would lead to change. Our report showed that in the past two years, 36% of disabled passengers didn’t complain when they believed they had cause to and 45% didn’t seek redress on any occasion when they could have.

The regulator will be engaging with relevant operators to drive improvement after identifying some non-compliance with specific requirements in the Complaints Code of Practice and the Accessible Travel Policy Guidance that are designed to secure passenger awareness and ensure that complaints processes are accessible to all disabled people.

All operators have also been asked to specifically look at complaints from disabled passengers and demonstrate what they have done to rectify the issues. These should be included in their respective annual reports on how insights from complaints have informed improvements.

Stephanie Tobyn, ORR director of strategy, policy and reform, said: “Where disabled rail users experience inadequate standards of service it is paramount that operators provide fully accessible means to raise complaints and clearly signpost where passengers can seek redress when their booked assistance has failed.

“We will follow up on the findings from the report and continue to monitor what operators are doing to improve the experience for disabled passengers.”

The full report can be found at www.orr.gov.uk/sites/default/files/2024-04/disabled-passengers-experiences-of-complaints-handling-april-2024.pdf.

Image credit: ORR

Leeds City station gives local musicians new platform to showcase talents


Musicians in Leeds now have a new opportunity to showcase their talents to fresh audiences as Network Rail launches a busking spot at the city’s railway station.

Network Rail has partnered with Leeds Beckett University and Found in Music to offer a space in Leeds City station, the UK’s second-busiest outside of London, where up and coming musicians can apply to busk to passengers as they arrive and depart from the city.

The scheme was officially launched on 17 April with eight artists and groups, headlined by popular Leeds-based indie-folk-pop band The Dunwells, playing their music to the thousands of people who pass through the station each day.

The Dunwells were joined by Her Orange Coat, Augustin Bousfield, Joseph Moore, Jake Keating, Nick Keating, Hollie Mackenzie, and Iz & Liv who each performed three songs to the gathered crowd.

The project is an extension of the original Busk in London scheme which has seen thousands of musicians busk in the city’s Network Rail-managed railway stations and at landmarks since 2015.

The Leeds launch has received support from world-renowned bassist Simon Rix from the Kaiser Chiefs. The original Busk in London scheme has ambassadors including Nile Rodgers, Fatboy Slim, KT Tunstall, and Corinne Bailey Rae.

Leeds City station is the first station outside of London to have a regular busking spot which is located on the station’s main concourse close to Marks & Spencer. It is hoped that Network Rail can expand the scheme further to other stations around the country.

Augustin Bousfield.

Julie Swift, station interface manager for Network Rail at Leeds City station, said: “We are thrilled that we can offer musicians the opportunity to come and showcase their talents at their music at Leeds station.

“We are constantly looking at ways that we can improve the passenger experience at Leeds station, and, through this initiative, we can’t wait to hear the station filled with the sound of new music.

“It has been great to work with Leeds Beckett University and Found in Music on this project and we are looking forward to that partnership continuing.”

James Chinneck, senior lecturer at Leeds Beckett University, Leeds School of Arts, said: “Leeds has a powerful, thriving music scene. The Busk in Stations partnership between Network Rail, Leeds Beckett University and Found in Music is an extraordinary example of how working collaboratively across broad geographical areas of the UK enables positive and exciting opportunities to flourish.

“Leeds Beckett University, Leeds School of Arts is honoured to be playing its part in the continued growth of the cultural provision of Leeds and beyond.”

Budding musicians are being encouraged to apply to perform at the station in the coming weeks and months by visiting www.buskinstations.com.

Image credit: Network Rail

New exhibition shows decades-long road to the birth of the Channel Tunnel

Members of the Channel Tunnel Study Group carried out detailed geological and economic studies into the feasibility of the “Chunnel” from the 1950’s onwards. A selection of their work, which paved the way for it to open in May 1994, is on display at the University of Exeter to mark the Channel Tunnel’s 30th birthday.

The exhibition – entitled ‘Sir Harold Harding’s Chunnel Vision’ – features a range of items kept by the civil engineer, Sir Harold Harding, collected when he was joint consultant, with René Malcor, to the Channel Tunnel Study Group between 1958 and 1970.

The University of Exeter holds Sir Harold’s professional papers, which include reports, photographs, lantern slides and prints relating to exploratory works and investigations for a Channel Tunnel and Piccadilly Circus.

Many of the documents in the collection consist of Sir Harold’s copies of reports compiled by the Group, which provide fascinating insight into their investigations and studies. For example, a report to the Delegate of the Group, dated around 1960, shows the variety of considerations taken into account by the Group, including the works for boring twin rail tunnels, possible revenues, tourism statistics, ventilation, and even claustrophobia.

Another volume, entitled Persons & Organisations of Interest in Connection with the Channel Tunnel Project’, includes a press release of the Channel Tunnel Study Group, which announces the submission of the Group’s report – concluding that “a Channel tunnel or tube is now a practicable proposition both technically and financially” – to the British and French government in 1960.

The volume also includes a map of the planned tunnels, as well as a biography of every person and organisation involved in the investigations between 1958 and 1960, including a biography of Harold Harding.

There are a number of fascinating photographs in the collection relating to the Study Group’s investigations in the late 1950s. These include photographs of a pumped-out shaft at Sangatte, France, which had originally been bored in 1882, as well as geological investigations of the lower chalk level of the earth’s core near the English shore. There are also a series of photographs of marine borings and sea bed investigations by Wimpey Central Laboratory for the Channel Tunnel Study Group.

In addition, Sir Harold kept several different publications relating to the Channel Tunnel, including articles published in journals and newspapers; leaflets educating the public on the benefits of a Channel Tunnel; and a report on the Tunnel presented to Parliament in 1973 by the Secretary of State for the Environment.

The exhibition has been created by Special Collections archivist Annie Price with the assistance of student volunteer Vanessa Wong. It is open to everyone and is expected to remain on display until summer 2024 in the Forum Library on the Streatham campus.

The Channel Tunnel Study Group was formed in 1957 to research the engineering and economic possibilities of a Channel Tunnel. Sir Harold was one of the key consultants to the Group. He and Rene Malcor led the investigations, which included boreholes on land, a geophysical survey, and pumping out and examining the experimental shaft at Sangatte in 1958, as well as an investigation of seabed conditions by Wimpey Central Laboratory in 1959.

The Channel Tunnel Project was abandoned in 1975, but interest in a fixed cross channel link continued. The final deal was legally agreed in 1986.

Image credit: University of Exeter

Elizabeth Line train order could save Alstom jobs

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It is believed that a deal between the UK government and Alstom, over an order for new trains to be built at the company’s Derby factory, is close.

Yesterday (16 April), Transport secretary Mark Harper met Alstom’s chief executive Henri Poupart-Lafarge to discuss an order for 10 new Elizabeth Line trains for Transport for London (TfL) – although no agreement has yet been reached.

In a statement, the company said: “We are now in a period of intense discussions with the government and Transport for London… This could help secure the future of the [Derby] Litchurch Lane site.”

Alstom has previously warned the government of its plans to mothball the factory as the next trains on its order books arenot scheduled to be built until at least 2025.

With some employees having already accepted voluntary redundancy, a deal for new trains could save the jobs of much of the workforce.

Commenting on the developments, Darren Caplan, chief executive of the Railway Industry Association (RIA) said: “Suppliers across the UK will hope current discussions between Ministers and all train manufacturers achieve a positive outcome. The future of rail businesses of all sizes, factories and jobs depends on the decisions taken by the Government now.

“Immediate solutions are clearly needed to mitigate short-term risks, and sustain jobs and UK capability. But the Government urgently needs to bring forward invitations to tender for new procurements in the medium term and listen to industry proposals which have called for a level playing field for manufacturers to bid for the £3.6 billion of upcoming work orders.”

Image credit: iStockphoto.com

Cullercoats Metro station footbridge re-opens following major restoration work

A major project to refurbish the historic footbridge at Cullercoats Metro station in North Tyneside has been completed, allowing it to re-opened for customers.

Nexus, the public body which runs Metro, has invested £579,000 in the works, which formed part of its infrastructure modernisation programme. Gateshead-based G&B Civil Engineering have carried out the works on behalf of Nexus.

Restoring Cullercoats’ Victorian-era footbridge was the main focus of the project. Its wrought iron structure has been strengthened with new steelwork and the outer wooden panels and decking replaced to provide a fresher appearance and an improved customer experience.

The previously boarded-up windows have been fully renewed, with new glazing installed, vastly improving the natural light within the footbridge, and new CCTV cameras has been fitted. The decorative dagger boards on the station’s canopies have also been replaced.

The footbridge has been closed since August of last year, with an alternative walking route in place between the two station platforms. It re-opened to the public at 9am today, Wednesday 17 April.

Sarah McManus, head of renewals at Nexus, said: “We’ve invested more than half a million pounds refurbishing Cullercoats Metro station, including its historic footbridge, which was in particular need of work.

“I am pleased to say that the project has now been completed and the bridge is open for the public once again.

“Our thanks go to customers for their patience during this scheme. We appreciate that the alternative walking route between the two platforms has been an inconvenience for people.

“The works has seen the footbridge strengthened structurally, the wooden panels, the deck and the glazing all renewed. It’s a structure which has been there since 1882 so it’s been a real thrill to restore it back to its former glory.

“This project is part of our infrastructure modernisation programme, which is ensuring that we have a Metro system for many generations to come.

“Our focus on the North Tyneside coastal stations doesn’t end here. We are close to completing renewal work at Monkseaton Metro station, and our major refurbishment of the canopy at Whitley Bay Metro station remains ongoing.”

Cullercoats station was opened in 1882 by the North-Eastern Railway and was converted to a Metro station when the network opened in August 1980.

Major renewal works at two more North Tyneside Metro stations – Monkseaton and Whitley Bay – remain ongoing.

Investment in new Metro infrastructure reach £38 million in the current year to the end of March 2024. Metro’s modernisation programme is funded by the Government. A total of £446 million will have been invested on the renewal of Metro infrastructure since work began in 2010.

Image credit: Nexus